Where can I find SMART KEY?
Smart key is available on the initial login screen above the “LOGIN” button.
I already use Online Banking from UniCredit Bank. Can I use both services at the same time?
Yes, you can. Moreover, you can also use the templates for recurring payments in Smart Banking which you saved in Online Banking and vice versa. Smart Banking thus extends your possibilities of quickly and conveniently managing your accounts everywhere and at all times.
I have multiple accounts, can I manage them through one application?
Yes, you can. Smart Banking offers an overview of all your accounts, including loan accounts and term deposits.
Can I use the service abroad? Isn't it expensive?
Yes, you can. Smart Banking is also available abroad, as long as your mobile phone has access to the Internet and data roaming. For convenient access, you can also use the free public wi-fi zones which you can currently find in all major cities of the world or at airports, train stations, etc. You can save money on the fees charged by your operator.
What happens if I use Smart Banking and then get a new phone? Will I be able to continue using the service?
As long as you are using a device with access to the Internet, the application will be activated free of charge – just call our toll-free UniCredit Bank customer line at 800 14 00 14 or request activation using Online Banking.
You can also activate the application yourself using your password for communication with the bank.
What should I do if I change my mobile phone number?
Smart Banking is independent of your mobile operator and will therefore also work with a new phone number (new SIM card). However, we recommend that you notify the bank of this change in the event of a future update to the application, which is carried out via an SMS sent to the mobile number specified during your initial activation.
Is Smart Banking safe to use?
Yes, it is. Smart Banking uses the latest security method, a built-in security key (token). It generates a unique, time-limited security code for every moment in time, protecting both login to the application and sending transactions to the bank.
What happens if someone steals my phone or I lose it?
Even in such an unpleasant situation, your data and finances are safe – thanks to the security key (token) built into the application, no one else has access to your finances and account without your PIN. The application can then be activated free of charge on your new device. Security is always fully guaranteed.
What happens if I forget to turn off Smart Banking?
For security reasons, the application automatically closes after 3 minutes.
I forgot my PIN or have a new mobile phone, how do I reactivate Smart Banking?
The easiest way to activate Smart Banking is to use your password for communication with the bank. When Smart Banking opens, click the Activate button and select "Activate with password". On the next screen, fill in your User Number and Password for communication with the bank. Next, fill in the four digits of your phone number. In the last step, choose a new PIN to log in and sign payments.
We will be pleased to assist you with the activation of Smart Banking on our Customer Service Line at 800 140 014 or at one of our branches.