UniCredit Bank | Google Pay

 

SECURE CONTACTLESS PAYMENTS AND CASH WITHDRAWALS WITH GOOGLE PAY™.
IT’S QUICK AND EASY.

 

SECURE CONTACTLESS PAYMENTS AND CASH WITHDRAWALS WITH GOOGLE PAY


How does it work?

 
  1. Download the Google Pay™ application from the Google Play store on your mobile device.
    Get in on Google Pay
  2. Scan your Mastercard debit card to the application and type in the requested payment information. Enter the code from the SMS sent to you in the Google Pay™ application.

  3. Done. Now you are ready to make payments or withdraw cash in places marked with the contactless payment logo.
    Google Pay

 

Google Pay


How to add a card to the Google Pay™ application?


How do I pay?

How do I pay

 
  • Payments up to CZK 500
    Just activate the screen of your smartphone and then tap the phone to the payment terminal. In this case, you do not have to unlock the screen.
 
  • Payments over CZK 500
    When you pay larger amounts, for your safety you need to unlock the screen with your password or fingerprint and then tap the phone to the payment terminal.
    When your payment is accepted, confirmation will appear on your phone.
 
  • Online Payments
    You can also pay with Google Pay™ in merchant mobile apps or e-shops if the merchants support this service. You don't need to manually enter your payment information.
    Nowadays it is possible to pay in more than 14 000 e-shops.

 


Frequently asked questions

Which cards can I add to Google Pay™?

You can add all Mastercard debit cards issued in the Czech Republic by UniCredit Bank, except for Maestro cards.

Do I need to have Internet access on my phone to pay with Google Pay™?

No, you don’t. You only need Internet access when you add a card to Google Pay™. However, if you are not connected to the Internet for a long time, your payment may not be processed correctly. We recommend you connect to the Internet from time to time to make sure payments are processed promptly with Google Pay™.

Which devices support Google Pay™?

 

Google Pay™ works on any device running Android 5.0 or higher. For shopping in stores, your phone must also support NFC technology (see your phone’s settings) and have it enabled.

 

 

Where can I make payments with Google Pay™?

You can pay with an Android phone at all payment terminals that accept contactless payments. Contactless payment acceptance points are indicated with the following symbols:

Google Pay

 

You can also pay with Google Pay™ in merchant mobile apps or e-shops if the merchants support this service. You will know from the buttons:

Google Pay

 

Just click on the “Shop with Google Pay™” button. You don't need to manually enter your payment information.

What should I do if I cannot pay with Google Pay™?

Make sure your card is active in Google Pay™ and set as default. Check the card’s expiry date. If your card has expired, you must add a new card to Google Pay™. If you haven’t connected to the Internet with your device for a long time, your payment might not be processed. You must reconnect to the Internet in order to correctly process further payments. If you are still experiencing trouble paying with Google Pay™, call our customer line 800 14 00 14.

Is the pay-by-phone service free of charge?
The bank charges no fee for this service.
Are pay-by-phone payments secure?

Yes, they are. For payments, Google Pay™ uses an encrypted card number that is not stored in your phone. To ensure payment security, your phone must be protected with an access password.

What should I do if I lose my device or if it is stolen?

Call our customer line 800 14 00 14 and we will permanently or temporarily block the cards you have added to Google Pay™. Using your Google account, log into the Android Device Manager, locate your device and then block it remotely. In this way, you do not need to cancel your card.

When I pay with Google Pay™, my phone requires authorisation for payments below CZK 500.

If you do not unlock your phone for three consecutive payments, your phone’s screen will prompt you to unlock the phone and re-tap it to the payment terminal as you make your fourth transaction.

Can I withdraw cash from an ATM using my smartphone?

Yes, you can withdraw cash from any ATM with a contactless reader. The ATM will prompt you to enter your PIN, which is the same as your plastic card’s PIN. Enter your PIN on the ATM keypad.

When I paid with Google Pay™, the terminal prompted me to enter my PIN.

In special cases, terminals may request a PIN code. The PIN when you pay with Google Pay™ is the same as the PIN for the plastic card.

Will the transactions made with Google Pay™ be displayed in my transaction history?

Yes, they will. The transactions will be displayed in your Internet Banking or Smart Banking mobile application and in your account statement. They will also be displayed in the Google Pay™ app.

Can I add the same card to several mobile devices?

Yes, you can add the same card to a maximum of five Google mobile or other devices.

How do I remove a card from Google Pay™?

You can remove your card directly in the Google Pay™ app or by calling our customer line 800 14 00 14.  If you remove a card from Google Pay™, it does not cancel your standard plastic card.

If I temporarily or permanently block a plastic card, will I still be able to pay with Google Pay™ on a device with that card added?

No, you won’t. If you temporarily or permanently block your plastic card, it will be blocked in Google Pay™ as well, and you will not be able to make payments with Google Pay™ (smartphone). Any change to the plastic card also affects the card added to Google Pay™.

Can I add a card I removed from Google Pay™ to my app again?

Yes, you can add the same card to Google Pay™ again.

What is the default card?

It is the main card you use when you pay with Google Pay™.

What happens if I update my phone or buy a new one?

Updating your phone does not affect the cards in the Google Pay™ app. However, if you buy a new phone, you must again add the cards to the Google Pay™ app on your new device.

Google Pay™ Special Product Terms and Conditions.

 

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