■ Information about planned technical outage
Dear Clients,
Due to the planned technical outage of the banking system, the Flora Praha Branch will be closed all day on Saturday, 6 April:
Our customer service line will be available during normal hours only with services concerning general information.
Any operations and services for clients will be available again on Sunday, 7 April.
Electronic and mobile banking services, including card payments, and ATM withdrawals will be available without any restrictions.
Thank you for your understanding.
Yours UniCredit Bank
■ Warning against suspicious e-mails and unknown links and websites
Dear Clients,
We would like to inform you about fraudulent emails which are to give the impression that they were sent from UniCredit Bank. The emails encourage users to open a malware-containing attachment.
Do not respond to such emails and do not open the attachment! Opening the attachment can cause your computer to become infected.
UniCredit Bank never sends such emails to clients.
If you have received such an email and opened the attachment or if you notice anything suspicious in connection with your internet or mobile banking, do not hesitate to immediately contact UniCredit Bank through the client line at 800 14 00 14.
It is recommended to ignore suspicious emails; do not open any links or attachments contained in such emails under any circumstances. Comply with the Rules of Safe Behaviour on the Internet and in the Internet Banking.
Use an up-to-date antivirus software on your computer and on your smartphone.
Regards,
UniCredit Bank
Example of a fraudulent email and website:
■ Warning of fraudulent behavior
Dear Client,
please pay attention to the enclosed information that describes fraudulent behavior by hacking the corporate e-mail. Read more.
■ Information on the regime of processing pacment orders, administering mutual funds and the operation of the bank's branches at the end of the year 2018
More informations find here.
■ End of support of Smart Banking for Windows Phone and tablets
In regards to modernization of UniCredit mobile banking support of Smart Banking for mobile phones with Microsoft Windows operating system and for tablets is going to be terminated – for Windows Phone as of 10/2/2018, for tablets as of 2/3/2018. If you want to continue using the service, you can download the application on your mobile phone with Android operating system (version 4.1 and higher) or iOS (version 9 and higher).
We make this step due to fast mobile application development and new regulatory requirements. Nevertheless the Online Banking Key mobile application, which generates one-time codes for logging in & signing payments in Online Banking, is still available. Also on tablets with iOS operation system it is possible to download mobile version of the application bearing in mind the application is not optimized for tablets.
■ UniCredit Bank was awarded in the Financial Product of the Year 2017 competition
We confirmed our strong market position and we were awarded three times on top positions within the Financial Product of the Year 2017 competition organized by Finparada.cz. Among our award-winning products is our PRESTO Loan, which won 2nd place in the Non-Purpose Consumer Loans and PRESTO Loan - Credit Merger, which won the 3rd place in the Consolidation of Loans category. In the area of mortgages, we obtained bronze medal.
“Our goal is to offer to our clients products that match their wishes, needs and preferences as much as possible. I am very pleased that experts have also appreciated the quality of our credit products this year. It turns out that our product offer is among the best in the retail market. We've been on the winning places for several years in a row, which is a prove of our strong commitment and dedication," says Tomáš Drábek, Head of Retail and Private Banking.
The prestigious Financial Product of the Year competition was held for the seventh time by financial portal Finparada.cz. The ranking is determined by Scott & Rose's experts, who regularly monitor, measure, and evaluate their financial products. The ranking of all products can be viewed year-round online.
