Dear clients,
Recently, we have seen an increase in credit card fraud in the Czech Republic.
We would like to draw your attention to two very common variants of fraudulent e-mails and SMS, with which fraudsters try to obtain payment card numbers and subsequently misuse them for unauthorized transactions.
Blocking your card
The e-mail appears to have been sent from the bank, informs the user that the payment card has been blocked, and prompts you to open the attached link and enter the card number and other information.
The bank never informs clients about the blocking of the card in this way, in addition, the sender's address and the website with the form do not belong to the bank.
Undelivered shipment
The e-mail appears to have been sent by the shipping company and informs the user of a shipment that cannot be delivered due to an unpaid fee. Delivery of the shipment is conditioned by immediate payment of this fee. The e-mail includes a link to a fake payment gateway.
None of the forwarding companies (DPD, Česká pošta, PPL, ...) sends such a request for additional payment of the fee, in addition, the address of the sender of the e-mail does not belong to the given company.
We strongly recommend that you do not respond to similar e-mails or SMS messages, do not open links in them and do not enter any data. If you are unsure of the authenticity of a similar message, you can verify it on the Infoline +420 221 210 031, or on the Infoline of a specific forwarding company.
You can find a comprehensive overview of the most common card frauds and other tips on how to avoid them on our website: https://www.unicreditbank.cz/en/ostatni/bezpecnost.html
Suspicious e-mails and SMS example:
