Important documents

Dear clients,

We are pleased you have chosen UniCredit Bank Czech Republic and Slovakia, a.s.

We offer you products and services which respect your individual needs. We follow the ethical principles of the Code of Conduct between banks and clients. We protect all your personal data, and ensure the highest standards of telephone and Internet banking according to international standards. We inform in advance about changes in rates and fees and business terms and conditions in an open, transparent manner, and we never charge hidden or duplicate fees or fees for account opening and closing.

We care about your satisfaction with our services. We are interested in your comments and recommendations, which assist us in further improving the quality of the products and services we provide.

We will be happy to receive your comments, complaints and claims, which you can send to our e-mail address

We are looking forward to your visit to our branches!

Your UniCredit Bank

Security rules
Claims and complaints
Account mobility
Deposit insurance
Financial arbitrator
Technical requirements for HW and SW
CRS - Common Reporting Standard
FATCA - Foreign Account Tax Compliance Act
Supervisory Body and Authorisation for Regulated Activities
Personal data protection
Spinning wheel animation


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