Staying in touch

means being informed.

 

You can call, write or simply send us a message.

We’re looking forward to hearing from you!

Customer Service Centre 

7:00 am - 10:00 pm – daily including weekends and holidays

+420 221 210 031

We’re happy to answer any questions you might have about our products and services, customise them for you, or block your card if it gets lost.

Blocking

24/7

+420 221 210 031

Use this number for blocking lost and stolen cards and direct banking services.

 

Receivables

8:00 am - 5:00 pm – working days

+420 588 288 491

Contact the department for the administration and recovery of receivables for instalment and non-instalment products.

Payment Terminals

24/7

+420 221 210 014

This number is for merchants in the event of technical issues concerning payment terminals.

 

All phone numbers are charged according to the caller’s tariff for fixed-line calls.

To improve our services, calls to our Customer Service Centre are monitored and recorded.

We do not charge any fees for customer service or advice.

 

Are you our client?

The security of your finances is always our top priority. For quick and convenient request processing, you can use the automated verification feature via our virtual assistant. It handles initial identification in moments and directs your call to the appropriate service. If you choose not to use automated verification, we recommend having the information needed to verify your identity ready before contacting the helpline. Ideally, have your telephone banking password—found in your contract documentation or the Smart Banking app—at hand. When calling, simply tell the AI ​​assistant what you need help with. The AI ​​assistant will guide you to the best solution, simplify navigation through our services, and in many cases, resolve the issue immediately. Experience our faster, more convenient service.

Please note that, for security reasons, a helpline operator may ask you to verify your identity again at any point during the call.


When to contact the Customer Service Centre

The best time to call an operator may vary from day to day depending on unexpected situations. If the lines are busy, use our voice menu’s Call Me Back service and we will call you back.

 

Call Me Back Service

If our lines are busy, that doesn’t mean you have to wait in line – the voice menu will offer you our Call Me Back service. After you choose the service and confirm your phone number, we will call you back as soon as possible. If we’re unable to reach you, we will try to contact you again up to three times. We want to make sure that we’ve done our best to reach you. The Call Me Back service is free-of-charge.


The “NEW” AI Voice Bot – UniCredit Bank’s Virtual Assistant

What can the AI ​​voice virtual assistant do for you today? It is ready to help you 7 days a week. It quickly understands the reason for your call, answers common questions, assists with simple requests, and—whenever necessary—connects you with the right specialist. This ensures a faster resolution to your request and shorter wait times, allowing our bankers to focus fully on situations where a personal touch truly matters. The assistant handles the rest on its own; simply state what you need help with. The AI ​​bot guides you to the best solution and streamlines access to the service you require. It can even verify your identity automatically. Give it a try.


Benefits of the virtual assistant:

  • Accessibility and ease of use
  • Rapid request identification without complex menu options
  • Quick identification of registered clients
  • Shorter wait times to speak with an agent
  • Ability to resolve simple matters via self-service

*The range of self-service options will be gradually expanded.

 

ADDITIONAL INFORMATION

Bank Headquarters in the Czech Republic

UniCredit Bank Czech Republic and Slovakia, a.s.

With its registered office in

Praha 4 - Michle, Želetavská 1525/1

PSČ 140 92

Registered in the Commercial Register of the Municipal Court in Prague, Section B, File No. 3608

 

IMPORTANT BANKING INFORMATION

SWIFT (BIC): BACX CZ PP

Bank Code: 2700

ID No.: 64948242

Tax ID No.: CZ64948242

IBAN – kalkulátor ČNB

E-mail: info@unicreditgroup.cz

 

Odměny závislé na výkonu

WHERE TO FIND US

Click on the map and choose the nearest branch.

 

Click on the map and choose the nearest branch.

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