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What to do if your card is lost?

Immediately upon realizing that your payment card has been lost or stolen, contact the bank’s Infoline at 800 122 221 (+420 221 118 540 from abroad) to report the incident. Outside of business hours (i.e. 10 p.m.–7 a.m.), call +420 224 221 017.

You also can have your card blocked at any branch of any bank whatsoever that issues Visa or MasterCard cards.

Cash deposit by ATM

Do your branch’s opening hours sometimes not fit your schedule? Through our network of ATMs, you can make withdrawals as well as free cash deposits to accounts maintained at UniCredit Bank 24 hours a day, 7 days a week.

Additional information

 

Visa Business, MasterCard Business

International business cards intended for individual entrepreneurs and legal entities.

  • Free maintenance with the BUSINESS Exklusive Account
  • Possibility to withdraw cash from UniCredit Group’s ATMs abroad for the same fee as from UniCredit Bank’s own ATMs in the Czech Republic
  • TRAVEL Basic insurance with high limits free of charge
  • Global assistance service
  • Debit card provides instant access to funds on the current account
  • Card issued for accounts in CZK, foreign currency, or a combination of both
  • Toll-free client line services
  • Internationally valid
  • Possibility to issue an unlimited number of cards to the account
  • Cash deposits to accounts maintained at UniCredit Bank through the bank’s ATMs

 

  • An international embossed debit card
  • enables:
    • noncash payments in the Czech Republic and abroad
    • payments via the internet after prior cancellation of card security
    • cash withdrawals from ATMs
    • cash deposits to accounts maintained at UniCredit Bank through the bank’s ATMs
  • The price of the card includes:
    • TRAVEL Basic travel insurance for the cardholder
    • Global assistance service
  • Daily limits:
    • cash withdrawals: CZK 80,000
    • total limit: CZK 160,000
  • Card validity: 3 years
  • Additional services: extended TRAVEL Plus travel insurance for family members, SAFE insurance against card misuse, membership in the programmes Priority Pass and/or IAPA

We recommend that you always observe the following rules:

  • A payment card is intended solely for the cardholder and is not transferable.
  • The card is issued by UniCredit Bank to the client in an inactive status. Prior to its first use, the card must be activated through UniCredit Bank’s Infoline by calling 800 122 221.
  • For the sake of its security, the card is equipped with a signature strip containing the cardholder’s signature in his or her own hand and, importantly, with a personal identification number, or PIN.
  • The PIN is never allowed to be noted on the card itself, and neither on any object kept along with the card nor on your mobile phone or diary. In case you forget your PIN, request UniCredit Bank to reissue it to you.
  • The PIN is not allowed to be communicated to any other persons, any merchants, police officers, or the bank’s employees.
  • When entering your PIN, always maintain a discreet distance from other persons and, if possible, in a manner such that your entered PIN cannot be observed by anyone.
  • In case a merchant fills in a bill incorrectly on an imprinter, insist that the bill be shredded on the spot. You will thereby prevent the possibility of an unauthorised transaction.
  • Protect your payment card from any mechanical damage and do not expose it to a magnetic field, so as to avoid any damage to the data on the card’s magnetic strip.
  • Check the statement for your card at least once a month.
  • Report immediately to UniCredit Bank any suspicion of unauthorised manipulation or any suspicion that an unauthorised transaction has been made with your card.
  • Keep a record of both the PIN and the payment card number in a safe place.

 

Are you interested in this product? Choose the way of contacting us that suits you the best.

Online

Write to us at any time using our contact form.

At a branch

Schedule a meeting at your nearest branch.

By telephone

We are at your disposal on our toll-free line

800 144 441 (7 a.m.–10 p.m. daily)

 

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