Dear Client
Thank you very much for having especially chosen to use the services of UniCredit Bank Czech Republic.
We aim to provide you with products and services that are carefully tailored to suit your individual needs. We are guided by the principles of the Code of Conduct in Relations between Banks and Clients. We keep confidential all your personal data and are continuously attentive to providing the highest levels of security in telebanking and internet banking operations while complying with international standards. We provide open, transparent and advance advice as to changes in our rates and charges, as well as in our business terms and conditions. We do not bill our clients either any hidden or duplicate charges, and the Bank has no fees for opening or closing an account.
What matters most to us is your satisfaction with our services. We are keenly aware that a client bank business relationship is much dependent upon a sensitive rapport developed between specific individuals. Your opinions and comments represent a valuable source of information for us, and we rely upon these in our efforts to continuously improve our products and services. We invite you to send us your thoughts and feedback by way of the following e-mail: kvalita@unicreditgroup.cz.
We are looking forward to your visit at our branches!
Useful to know
In case of loss or theft of your payment card, kindly make sure to contact our Client Line 800 122 221 (for international calls: +420 221 118 540. Please note that standard telecom charges apply), or, our Emergency Service at 224 221 017.
Basic security rules for using an ATM
Basic security rules for using Direct Banking
Claims and complaints
We greatly appreciate every opportunity to obtain feedback from our clients with respect of the quality of services provided by the Bank, the product parameters or level of advisory. We will be happy to receive your comments and recommendations that assist us in further improving the quality of our services.
Procedure for lodging claims and complaints
Form for lodging a claim or complaint
Codes of conduct applicable to banking services
CBA standard No. 18/2005 "Principles of Providing Pre-contractual Information on Home Loans"
Code of Conduct in Relations between Banks and Clients
Business terms and conditions
English translation is for information purposes only and is not legally binding.
General Business Terms and Conditions of UniCredit Bank Czech Republic, a. s.
System of payments
Information regarding personal data processing
Pursuant to Section 11 of Act No. 101/2000 Coll., on Personal Data Protection (hereinafter just "APDP") can be found here.
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